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Contact Support


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Emergency Support 24 Hours a Day, 7 Days a Week

We know you have options for senior living technology, but how many of those come with your own personal technical support team? Only Silversphere. Our goal is not just to provide the best technology available, but also to promise the very best support that you will ever find. So think of us as part of your team.

24 Hour Availability

USA-based Contact Center

Online Knowledge Base

Phone & Email Support

Video Tutorials

Web Based Case Management

Remote Diagnostics

Lifetime Care

Our infinity assurance program is hard to beat. Future-proof your ecall system with your monthly lifetime care and gain access to exclusive upgrades, support, training, and more!

infinity Warranty Program - Lifetime Care by Silversphere

Imagine never having to buy an ecall system again. Our Infinity program provides customers with all-inclusive lifetime care without a long-term commitment. All for one low monthly cost. It includes:

  • annual system upgrades
  • annual on-site community visit
  • factory certifications
  • free training
  • complete damage protection
  • priority customer support
  • web-based real-time reporting

Training Training is Key

We want to do everything we can to make sure you are equipped and stay equipped to operate your system all the time. That is why we offer an impressive assortment of training courses, resources, and how-to videos which allow you to train your staff on your own terms through our STRATOS™ portal. Whether staff members need a refresher, new features are added to your current system or a new team member comes on board, staff training is made simple, consistent and convenient.

We train you to train yourselves. With Silversphere's “Train the Trainer” program, a designated member of your staff is given all the tools to train and assist other staff members with operational features and basic system questions. With system ownership, your “Community Trainer” is empowered to know the system inside and out.

Silversphere helps train your staff resulting in improved response times and efficiency. Staff in-service training is offered every time we install a system. Our project managers will give direction on operational functions as they pertain to your individual system. As your partner, we will work with your Community Trainer to educate your staff.

Senior Living Caregiver Wearing Silversphere's Wireless Staff Reset Pendant

We Train You to Train Yourselves